Terms and Conditions
Free Shipping Offers
Offer valid online only. Offer is for UPS Ground shipping (delivery in 7-10 business days) in the USA excluding Puerto Rico and any US territories.
Due to the impacts of COVID 19 you may experience slight shipping delays from UPS. UPS is not currently guaranteeing delivery times, and shipping rates are non-refundable. We encourage you to place your orders early & appreciate your understanding during this challenging time.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Indianapolis Zoo . The collective work includes works that are licensed to Indianapolis Zoo . Copyright 2017, Indianapolis Zoo ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Indianapolis Zoo or purchasing Indianapolis Zoo products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Indianapolis Zoo or to purchase Indianapolis Zoo products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Indianapolis Zoo . You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Indianapolis Zoo used in the site are trademarks or registered trademarks of Indianapolis Zoo
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Indianapolis Zoo disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Indianapolis Zoo does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Indianapolis Zoo does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Indianapolis Zoo shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Indianapolis Zoo has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Indianapolis Zoo product is mistakenly listed at an incorrect price, Indianapolis Zoo reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Indianapolis Zoo reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Indianapolis Zoo shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Indianapolis Zoo without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Indianapolis Zoo may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Indianapolis Zoo .
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Indianapolis Zoo products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Indianapolis Zoo products) must be commenced within one (1) year after the claim or cause of action arises. Indianapolis Zoo 's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Indianapolis Zoo may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Indianapolis Zoo or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Indianapolis Zoo does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Indianapolis Zoo is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Indianapolis Zoo reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Indianapolis Zoo in its sole discretion.
You agree to indemnify, defend, and hold harmless Indianapolis Zoo , its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Indianapolis Zoo may link to sites operated by third parties. However, even if the third party is affiliated with Indianapolis Zoo , Indianapolis Zoo has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Indianapolis Zoo . These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Indianapolis Zoo seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Shipping & Delivery
Shipping rates are calculated during check-out at which time the customer can choose from ground, 2nd day, or international. The method of shipment is typically UPS but we reserve the right to choose the method of shipment (standard or express). Delivery times are not guaranteed and may be impacted by weather, holidays, and other factors.
Duties and Taxes
Additional duties and taxes are mandated by the destination country and are the responsibility of the customer. Any additional fees will be collected by the carrier at the time of delivery. Indianapolis Zoo has no control over or anticipation of these charges.
Returns & Replacements, Refunds & Cancellations
Please visit our returns page by clicking on "Returns" in the footer of the page.
Pricing & Tax
Prices are subject to change without notice. Orders may be subject to a state sales tax. If we have an operating entity in the "Ship-To" state, you will be charged sales tax as required by law.